Still have questions?
Have questions about how our system works?
Take a look at some of our most commonly asked questions.
I already do advertising. What's wrong with that?
There is nothing wrong with doing advertising to get new customers. The power of advertising is that it allows you to reach an audience of people, hoping it results in new customers.
THE PROBLEM: If you want to reach that audience again, you’re forced to keep spending money over and over again to reach the same customers. Why? Because you don’t own the audience.
A BETTER APPROACH:
What if you had 100’s of people that know, like, and trust you, and you could communicate with them whenever you want? Do you think you could increase sales? (absolutely). This is why you must own the audience. If you’re only spending money to reach new people, and you’re not building an audience of the new customers, it’s very costly. It’s important that you build a following you can reach and profit from whenever you want, so you have total control. An audience is an asset, and it’s the reason why all the big companies use the ‘audience approach’ to drive sales for local businesses.
When you’re able to quickly reach your own audience of customers, you’re able to increase sales and make more money, because you can send offers and specials whenever you want. It just makes sense.
Are my customers charged for joining my list?
No, they are not but remember that standard text message rates by their carrier do apply. The text messages we send are treated like any other text message between cell phones.
How will I know when someone joined my list?
We send you a notification either by text message or email or both.
Am I limited to only sending coupons?
No. While coupons are a good way to encourage customers to return, you can send other offers or promotions up to twice each month. We can also set up other types of VIP programs like a Celebrations Club where you can send special offers on your customers' birthdays or Service Reminder program where you can remind customers to come back for service based on an anniversary date (like an oil change, annual check-up or other periodic maintenance).
Do I have to sign a long-term contract?
Not at all. After your set up fee, you only pay 1 month in advance and can cancel at any time.
Is this complicated to set up? What are the steps involved in setting this up?
Don't you worry about a thing. Unlike other do-it-yourself programs, this is a managed service. We know you are busy and the last thing you want is to have one more system to learn. That's why we take care of everything for you so your customers will automatically receive personalized SMS & email messages.
First, we define which sort of VIP system you want: Standard Business Growth, Celebration Club, Service Reminder Program or a Premium Program that includes all three.
Next, we get you set up in our system. Using our Promotion Planning Worksheet, you give us a list of the promotions, coupons, and specials you would like to offer. We write the text messages for you and send them to your customers. We create the customer capture forms that you can use online or in your social media to collect your customers' date (name, email, mobile number, birthday, anniversary date).
Finally, you and your staff promote the VIP program in your place of business. Now that we have a guaranteed way to reach your customers, we can help you get more repeat business from your existing customers, so they come back more often, so you can increase revenue!
Who owns my data?
You own your data. We will never contact the people on your lists, nor will we do anything else with your data without your consent.
Your contacts are kept in strict confidentiality. We do not share, rent, or sell the contacts belonging to our clients with any third parties. Data (including contacts) that you enter in your account belongs to you, and you alone.
Still not sure?
Schedule an appointment to chat with us...
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