Reputation Management
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Responding to Online Reviews Simplified

5 Lessons Easy

About this course

Take charge of your online reputation by skillfully responding to both good and bad reviews. In this course, we take a look at how to respond to both good and bad reviews as well as what to do about fake reviews and complying with privacy for those in the health-care industry.

Course Structure

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Why is Online Reputation so Important?

In order to take your business to new heights, you need to maintain your online reputation. Here's why.

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How to respond to a good review (4 steps)

Four steps to responding to positive reviews.

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How to respond to a bad review (4 steps)

Four steps to responding to negative reviews.

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How to Fight Fake Reviews

Negative online reviews are bad and can affect your online reputation, but if they are not true and present false information about your business, it can be much more frustrating. Here's how to handle that.

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Privacy Compliance and Responding to Online Reviews

Health care providers have a particular challenge to navigate when responding to online reviews. Learn what you can do to comply with these particular privacy issues.

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